Join the TIDE Team as a Fraud Rapid Response Analyst! 🌊
Hey there! Are you ready to dive into an exciting role at TIDE, where we're all about empowering small businesses? We're looking for a super-star Analyst to join our Fraud Rapid Response team in Hyderabad. 🕵️♀️
What You'll Be Doing:
- Answering emergency calls from businesses reporting fraud
- Working with other banks to recover funds
- Keeping our members informed throughout investigations
- Analyzing data to improve our products and services
- Supporting new team members and helping with back-office tasks
What We're Looking For:
- Excellent communication skills and a positive attitude
- Fluency in English (C1/C2 level)
- At least 1 year of international customer support experience
- 2+ years in customer service
- Comfort with 24/7 rotational shifts
- Experience with tools like Kustomer, GSuite, and Jira
- Strong organizational skills and an eye for patterns
What's In It For You:
- Competitive salary
- Health insurance for you and your family
- Life insurance and OPD benefits
- Mental health support through Plumm
- Learning & Development budget
- WFH setup allowance
- Generous leave policy, including volunteer days
At TIDE, we celebrate diversity and welcome everyone, regardless of background. We're building a platform to save small businesses time and money, and we'd love for you to be part of our mission!
Ready to make waves? Apply now and let's chat! 🌊