Join ROCKET.CHAT as a Senior Customer Success Manager! 🚀
Are you passionate about helping customers succeed? Do you love technology and open-source solutions? Then we've got the perfect opportunity for you!
What You'll Do:
- Be a customer champion: Onboard, retain, and nurture relationships with enterprise & government customers
- Negotiate like a pro: Retain and upsell accounts
- Guide customers to success: Develop success plans and provide expert leadership
- Get technical: Handle in-depth discussions on software requirements and solution architecture
What We're Looking For:
- Fluent English speaker (German and French are a plus!)
- Experience in Customer Success, B2B, and SaaS
- Tech-savvy with a passion for open-source
- Strong negotiation and relationship-building skills
Perks & Benefits:
- 🌍 Fully remote work
- ⏰ Flexible hours
- 🏖️ Unlimited PTO
- 💻 Company laptop and headphones
- 📚 Learning opportunities
- 💰 Stock options
Ready to join our rocket? Apply now and let's chat! Check out our handbook for more info about life at ROCKET.CHAT.